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General Conditions of Sale

These conditions of sale are concluded on the one hand by the company STAMPERIA BERTOZZI SRL, and whose head office is located at Largo Marino Maestri 50, 47035 Gambettola, FC, Italy, VAT IT03251690404, hereinafter referred to as "BERTOZZI", and on the other hand by any natural or legal person wishing to make a a purchase by the website, hereinafter referred to as "the purchaser".

Article 1: Object

These conditions of sale aim to define the contractual relations between Bertozzi and the purchaser and the conditions applicable to any purchase made remotely and electronically through the retail website, whether the purchaser is professional buyer or a consumer.

The purchase of goods or a service through this site implies the purchaser's acceptance of these conditions of sale without reservation.

These conditions of sale shall take precedence over all other general or specific conditions not expressly agreed by Bertozzi

Bertozzi reserves the right to modify the conditions of sale at any time. In this case the applicable conditions will be those in force on the date on which the purchaser places the order.


Article 2: Features of the offered goods and services

The products and services offers are those that feature in the catalogue published on the website.

Each product is accompanied by a description written by the supplier.


Article 3: Complaints regarding fabrics and textile products

It is essential that you verify the merchandise prior to use.

In the case of fabric that is found to be defective, the liability of Bertozzi is strictly limited to the invoiced value of the fabric and cannot under any circumstances be extended to cover any other reimbursement (labour, consumables, losses and interests etc). All complaints must be issued by registered letter with acknowledgement of receipt within ten days of the delivery of the goods.


Article 3bis: Claims for Porcelain and Glass

It is essential to check on receipt of the package that the items have not suffered damage during transport.

Keep in mind that our porcelain are handmade by artisans, repeated manipulations can (inevitably) create imperfections: shades of color, halos on the surface, fine cracks, small bubbles, difference in thickness.

In the case of proven defective porcelain, Bertozzi’s liability is limited to the value invoiced and cannot in any case be extended to other refunds. Any complaint must be made by registered letter with acknowledgement of receipt within 10 days of delivery of the goods.

The buyer is the only judge of the use he makes of the ordered goods. He is solely responsible for the consequences of such use and it is up to him to choose the qualities suitable for the destination he intends to give them.


Article 4: Variations in colour shades

The seller is responsible for communicating the essential product characteristics to the customer.

The photographs in the catalogue are as accurate a representation as possible but cannot always guarantee a perfect likeness of the exact colour shade of the offered product. We would like to point out that computer screens can display significant differences when it comes to colour rendering. On account of production constraints, there may be variations between the different dye baths used and production batches.

No complaints can be accepted regarding a variation in colour shade between multiple batches or dye baths if the purchaser has placed multiple different orders.


Article 5: Prices

The prices stated in the catalogue are prices in euros, inclusive of all tax, taking into account the VAT applicable on the day the order was placed; any change in the rate of tax may be applied to the prices of the products or services.

Bertozzi reserves the right to modify the prices at any moment, it being understood that the price stated in the catalogue on the day on which the order is placed will be that applicable to the purchaser.

The prices stated include order processing fees, but do not include transport and delivery fees.


Article 6: Delivery costs

Transport costs are calculated according to the shipping area :

Italy : free of charge

EU zone 1 (France, Germany, Austria, Belgium, Luxembourg, Denmark, Ireland, Netherlands, Spain): 15€ + 3.5% of the value of the goods

EU zone 2 (Portugal, Finland, Sweden, Slovenia, Croatia, Greece): 15€ + 7% of the value of the goods


Article 7: Duties, fees and import taxes

With regard to products being shipped out of the European Union, the payment of duties, fees or local import taxes may be demanded by the tax or customs authorities. In any case the purchaser is liable for their payment.


Article 8: Orders

The language proposed for the conclusion of the contract is French. In application of the French Civil Code, the contract will be concluded from the moment of the second order click, by which the purchaser will have confirmed his shopping cart, having had the opportunity to correct it if necessary.

The purchaser wishing to purchase a product or service must:

–Complete the identification form, on which he must provide all of the requested information, or provide his customer number should he have one

–Complete the online purchase order, providing all of the references for the chosen products or services

–Validate his order after having verified it

–Confirm his order and payment

–May the payment in accordance with the stipulated conditions

In accordance with the provision of the French Civil Code regarding the conclusion of contracts online, the contract will be concluded when you click on the button that allows you to confirm your order, having inspected the details of this order and in particular the total price, and having been afforded the opportunity to correct any errors.

The confirmation of the order implies the acceptance of these conditions of sale, acknowledgment that you are perfectly aware of these conditions, and of the waiver outlining that they take precedence over your own conditions of sale or any other conditions.

All of the details provided and the recorded confirmation will serve as proof of transaction. The confirmation will serve as the signature and acceptance of the operations carried out.

The seller will send the confirmation of the recorded order by email.

Stamperia Bertozzi srl has the right to accept or not the orders received without that, in case of non-acceptance can be advanced rights or claims against Stamperia Bertozzi srl for any reason.

In the case of incorrect or incomplete purchase orders or orders that do not give guarantees of solvency or in the case of unavailability of the goods, Stamperia Bertozzi srl may block your order and not carry it out.

You will still be notified by email that the contract has not been concluded and Stamperia Bertozzi srl has not taken charge of your order.

In the event that, after placing an order, some products on the website are no longer available or on sale, Stamperia Bertozzi srl will inform you, in a timely manner, and in any case within thirty (30) days from the date of the order, the unavailability of the products ordered.

Stamperia Bertozzi srl will refund any amount already advanced for the goods no longer available.


Article 9: Right of withdrawal

Buyers, have a period of fourteen days to exercise their right of legal withdrawal from receipt of products.

Exceptions to the right of withdrawal are products made specifically by the consumer or clearly customized.

To withdraw from the contract you must fill in the form in the Returns and Exchanges area We will email you an acknowledgement of receipt of the withdrawal form.

You will still have to return the products to Stamperia Bertozzi srl by delivering them to the accepting post office or to the forwarder within fourteen (14) working days from the date of receipt of the goods. You are responsible for the costs of returning the purchased products and the risks related to the destruction or damage or loss of the products during the shipment; should this be the case, the products will not be considered intact and the withdrawal will not be effective.

The return form must be correctly filled in and sent to Stamperia Bertozzi srl within fourteen working days (14) of receipt of the products. The withdrawal notice may be sent, within the same period, also by written communication to be sent to: Stamperia Bertozzi srl, Largo Marino Maestri 50, 47035 Gambettola, Fc Italia; the substantial integrity of the property you intend to return is an essential condition for the exercise of the right of withdrawal;

the products must not have been used, worn, washed or damaged; the products must show no signs of use;

the identification label must be returned as an integral part of the product; the products must be returned in their original packaging to the following address:

Stamperia Bertozzi srl Largo Marino Maestri 50, 47035 Gambettola, Fc Italia.

If you do not comply with the terms and conditions for the exercise of your withdrawal, as specified in this paragraph, you will not be entitled to reimbursement of sums already paid to Stamperia Bertozzi srl, however, you can obtain, at your expense, the products in the state in which they were returned to Stamperia Bertozzi srl.

Otherwise Stamperia Bertozzi srl can retain the products, in addition to the sums already paid for the purchase. After returning the products, Stamperia Bertozzi srl verifies that they are in compliance with the terms and conditions. If the return cannot be accepted because it does not comply with the above conditions, you will be contacted by our Customer Service.


Article 10: Refund arrangements

Stamperia Bertozzi srl will refund any sums already collected for the purchase of products, according to the methods and times provided, after verification of the correct execution of your right of withdrawal.

The refund procedures will be activated by Stamperia Bertozzi srl in the shortest possible time and in any case within fourteen (14) days from the date on which Stamperia Bertozzi srl came in possession of the product returned by you. The refund, in case of exercise of the right of withdrawal, will be executed by Stamperia Bertozzi srl against the person who made the payment.

The actual time for re-crediting or returning the sums paid by you for the purchase of the products depends on the payment methods used:

payment by Paypal: the refund will be made to your Paypal account and will be immediately visible. The actual credit card refund from your Paypal account depends on the institution that issued the card. payment by Credit Card and bank transfer: the refund will be made on the current account previously indicated by you, so the refund time depends on the correctness of the data provided.


Article 11: Delivery time

Delivery usually takes place within 3-5 working days in continental Italy.You must add 2 to 5 days for other European countries and islands. These deadlines apply to capitals. For more distant places it is safer to count a few more days.

In case of a delay of more than 7 days in relation to these terms, and except in cases of force majeure, the buyer can report his order by registered letter with acknowledgement of receipt and obtain a full refund of the sums paid within 60 days .

In any event, any delay shall not entitle the purchaser to compensation for damages.


Article 12: Payment

Payment is due upon order.

The accepted bank cards are: Visa, Mastercard.

Depending on the order date, a debit request from the bank account will be sent to the buyer’s bank within 3 days. The order will be considered final by agreement with the payment center.

Payments will be made via the secure Nexi system that uses the SSL (Secure Socket Layer) protocol so that the information transmitted is encrypted by the software and that no third party can read it during network transport.

he wishes to retain the details of the banking transaction.

We accept Paypal payments.


Article 13: Deliveries

Deliveries are made to the address specified on the purchase order.

In the event of damage during transport, a justified complaint must be issued by recorded mail with acknowledgement of receipt, to be sent to the shipping company within three days of delivery.


Article 14: Legal guarantees

All products supplied by the seller enjoy legal guarantees:

- Guarantee of the conformity of the goods with the contract

- Guarantee against hidden defects

- Contractual guarantee

In the event of the non-compliance of a sold product, it can be returned to the seller who will offer a replacement, an exchange or a refund.

All complaints for compliance defects or guarantee claims for hidden defects must be issued by post or email. Packages must not be returned prior to registering your complaint or prior to the sending of the return instructions.


Article 15: Liability

Within the online sale process, the seller is only bound by a 'best efforts' obligation; he cannot be held liable for damage resulting from the use of the Internet network, such as the loss of data, hacking, viruses, service downtime or other involuntary problems.


Article 16: Intellectual property

All components of the Bertozzi website are and shall remain the exclusive intellectual property of Bertozzi

No-one is authorized to reproduce, exploit, rebroadcast or use the components of the site, even partially, whether software, visual or audible data, for any purpose whatsoever.

The creation of simple or hypertext links is strictly prohibited without the express consent of Bertozzi


Article 17: Protection of personal data

You can obtain information on how we process your personal data in the Privacy Information and Cookie Policy section.

If you have given your consent to receive our newsletter, you can revoke it at any time using the unsubscribe link at the bottom of our newsletters.

You can also send your request to: Customer Service - Bertozzi.

The automated processing of information, including the management of e-mail addresses of users of the site, is in accordance with the law.

The responsibility of the processing of the personal data is: Stamperia Bertozzi srl

In no case does Bertozzi have access to the bank details of its customers.


Article 18: Retention of ownership clause

Bertozzi retains ownership of the goods up until the full payment of their price in full and any interest. In the event of failure to pay by the agreed deadline, Bertozzi may reclaim the goods and the sale will be rightfully cancelled by Bertozzi.


Article 19: Applicable law and jurisdiction

These conditions are subject to Italian law. The language of this contract is Italian. The competent court in the case of any dispute will be that of the place of residence of the defendant or, at the request of the claimant, the effective place of delivery of the product.